Code & Craftworks, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://codeandcraftworks.com (the “Site”) and use our services.
Please read this Privacy Policy carefully. By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
• Fill out a contact form on the Site
• Schedule a consultation through Acuity Scheduling
• Subscribe to our email list
• Engage our services
• Communicate with us via email or other channels
This information may include your name, email address, phone number, business name, mailing address, and any other information you choose to provide.
1.2 Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Links clicked
• Other diagnostic data
This information is collected through cookies, web beacons, and similar tracking technologies, as described in Section 4 below.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To respond to your inquiries and communicate with you
• To schedule and manage consultation appointments
• To provide, operate, and maintain our services
• To process payments and manage billing
• To send you marketing communications (if you have opted in)
• To improve our Site and services
• To analyze Site usage and trends
• To detect, prevent, and address technical issues
• To comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We use third-party service providers to help us operate our Site and deliver our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our service providers include:
• Squarespace (website hosting and forms)
• Acuity Scheduling (appointment scheduling)
• Square and HoneyBook (payment processing)
• Google Analytics (website analytics)
• Email service providers (for communications and marketing)
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.3 Business Transfers
If Code & Craftworks is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.
4.1 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the Site to function properly and cannot be disabled in our systems. They are typically set in response to actions you take, such as setting privacy preferences or filling in forms.
Analytics Cookies: We use Google Analytics to understand how visitors use our Site. These cookies collect information such as the number of visitors, where visitors have come from, and the pages they visit. This information is aggregated and anonymous.
Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences.
4.2 Cookie Consent
Our Site uses Squarespace’s built-in cookie consent banner to comply with applicable privacy laws. When you visit our Site, you will be presented with a cookie banner allowing you to accept or manage your cookie preferences. You can also manage cookies through your browser settings.
4.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some portions of our Site may not function properly.
5. Client Data and Project Information
When you engage our services, we may collect and process information necessary to complete your project, including but not limited to business information, website content, images, logos, social media credentials, and access to third-party platforms.
We handle client data in accordance with individual service agreements. Specific data processing terms, security measures, and retention periods are outlined in our service agreements and, where applicable, in Data Processing Addendums (DPAs) or jurisdiction-specific addendums such as GDPR or CCPA addendums.
We do not access, collect, or process personal data belonging to our clients’ customers or website users unless explicitly agreed upon in writing and covered by appropriate data processing agreements.
6. Data Security
We implement reasonable administrative, technical, and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
• Secure data transmission using SSL/TLS encryption
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Use of reputable third-party service providers with appropriate security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Third-Party Websites
Our Site may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children’s Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: bonnie@codeandcraftworks.com