Focus Day Terms & Conditions

These Focus Day terms apply alongside my general Terms & Conditions. If anything here differs from the general terms, these Focus Day terms apply. By booking a Focus Day and agreeing at checkout, you accept these terms.

A Focus Day is a reserved block of time: a 1-hour planning call before the Focus Day, plus 7 hours of work on the Focus Day itself, between 9 a.m. and 5 p.m. Eastern on weekdays. With agreement during the planning call, the 7 hours may be split into two half days in the same week.

When you book a Focus Day, you're paying for my time, not a guaranteed list of finished tasks. During the planning call, we'll prioritize your list and I'll give you a realistic idea of what can be completed. How much gets done depends on the scope of your tasks, how complete your prep form is, and how quickly you can respond during the day. Any tasks not finished can be scheduled for a future Focus Day or handled with Support Hours.

Focus Days are paid in full at purchase. Your date is reserved once payment is complete.

To make the most of your Focus Day, you agree to complete the prep form at least 3 business days before your planning call, attend the planning call before your Focus Day, provide access to the accounts we'll be working in along with any photos, text, logos, or other materials needed, and be available by message during your Focus Day for questions and reviews. You also confirm that you have the rights to any content, images, or materials you provide.

Please don't share passwords. I'll provide instructions to add me as a contributor or manager on the accounts we need, and you can remove my access at any time after your Focus Day. I'll keep any private information I see in your accounts confidential, and I'll only use my access for the work we agreed on.

Website work during a Focus Day is done on Squarespace. Work on Shopify or Square Online sites is available only for sites I originally built. Google Business Profile and social media work doesn't depend on your website platform.

I take care when making changes to live sites, and I'll check with you before making major changes to existing pages. I'm not responsible for issues caused by platform outages, updates, or data loss on third-party services.

Some work may involve paid items like stock photos, fonts, or apps. I'll never buy anything without your approval, and any costs are billed separately or paid by you directly.

Focus Day hours are used on the scheduled day, or across two half days in the same week if agreed. Unused time doesn't carry over or convert to credit.

After your Focus Day, you'll receive a recap of the work completed. For 7 days after, you can email me questions about that work. This period is for questions and guidance only and doesn't include additional work, changes, or new tasks.

Once your Focus Day is paid, the work I complete for you belongs to you. Your website, domain, and accounts stay in your name. I may share the work from your Focus Day, and any feedback you give, in my portfolio or marketing. If you'd prefer I don't, just let me know in writing.

When booking multiple Focus Days or a year of monthly Focus Days, the rate paid at purchase applies to all included days. Details, including scheduling priority, will be outlined in a separate agreement.

Focus Day work often involves third-party services such as Squarespace, Google, and social media platforms. I'm not responsible for outages, changes, or limitations on those platforms. Any fees for those services, such as subscriptions, domains, or apps, are your responsibility.

If you have any questions about these terms, email me at bonnie@codeandcraftworks.com before booking.

Cancellations and Rescheduling

If you let me know at least 7 days before your Focus Day, by email or message, you can move your day to a new date at the rate you paid, as long as it's within 6 months of purchase. You can choose the new date right away or later once you know your schedule. If you'd rather have a refund, I'll return your payment minus a non-refundable $50 processing fee.

If you let me know less than 7 days before your Focus Day, your payment becomes credit toward a future Focus Day, to be used within 6 months of purchase. If my rate has gone up by then, you'll pay the current rate minus your credit. Refunds aren't available at this point.

If you cancel on the day of your Focus Day or no-show, your payment is non-refundable, since the day was set aside for you and can't be filled on short notice. And if you're hard to reach during your Focus Day, I'll keep working from the plan we made together, and the day still counts as completed.

Your planning call needs to happen before your Focus Day. If we can't find a time to meet beforehand, we'll move your Focus Day to the next available date after our call. If the planning call is missed without notice, the change is treated the same as a reschedule with less than 7 days' notice.

If I need to cancel for any reason, you can choose a new date or get a full refund.